Refund and Return Policy – Mounjaro Pharmacy

At Mounjaro weightloss, your satisfaction and trust are our top priorities. We strive to ensure that every order is delivered on time, in perfect condition, and exactly as described. Please review our Refund and Return Policy before placing an order.

1. Returns Eligibility

Due to the nature of prescription and pharmaceutical products, we cannot accept returns once medication has been shipped, opened, or tampered with. This policy ensures the safety, integrity, and regulatory compliance of all medicines.

Returns are only accepted if:

  • You receive the wrong item
  • Your order arrives damaged or defective
  • The product is expired upon delivery

2. Refunds

If your order qualifies for a refund:

  • A full or partial refund will be issued to your original payment method.
  • Refunds typically take 5–10 business days to process, depending on your bank or payment provider.
  • In some cases, we may offer a store credit as an alternative.

3. How to Request a Return or Refund

  1. Contact our customer support team at [support email/phone] within 7 days of delivery.
  2. Provide your order number, photos, and reason for request.
  3. Our team will review your claim and confirm eligibility.
  4. If approved, instructions for return or refund will be provided.
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4. Non-Refundable Situations

We cannot issue refunds or accept returns if:

  • The item was delivered correctly and in good condition
  • The request is made after 7 days of delivery
  • The product has been used, opened, or tampered with
  • Delays are caused by incorrect address or customer unavailability

5. Order Cancellation

Refund & Return Policy

At Mounjaro Pharmacy, we want you to shop with confidence. While we cannot accept returns on opened or used medications for safety reasons, we will always make it right if your order arrives wrong, damaged, or expired.

  • Eligible Refunds: Wrong item received, damaged package, or expired product.
  • Request Window: Please contact us within 7 days of delivery with your order number and photos.
  • Refund Method: Refunds are processed back to your original payment method within 5–10 business days.

⚠️ Orders cannot be cancelled once shipped, and refunds are not available for correctly delivered items.

For help, contact our support team at [support email/phone].

Refund & Return FAQ – Mounjaro Pharmacy

1. Can I return my order?
We only accept returns if you receive the wrong item, a damaged package, or an expired product. Opened or used medicines cannot be returned for safety reasons.

2. How long do refunds take?
Refunds are usually processed within 5–10 business days to your original payment method, depending on your bank or payment provider.

3. Can I cancel my order?
Yes, but only if it has not yet been shipped. Once dispatched, orders cannot be cancelled.

4. What should I do if my order is wrong or damaged?
Please contact our support team within 7 days of delivery with your order number and photos, and we’ll resolve the issue quickly.